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General
Finding your way around eMarketplace
How do I update my personal details?
Ordering
What is the shopping cart and how does it work?
Do you take telephone and/or fax orders?
Can I change my order?
Can I cancel my order?
What if the product(s) I want is not there?
Can I track the order status of my order?
Do you keep stock?
Can I order 'Out of Stock' items?
Do you accept international orders?
Coupon Codes
What is Coupon Code?
How to use a Coupon Code in eMarketplace?
Return
I bought the wrong product! Can I return it?
The goods delivered are faulty. What should I do?
Shipping and Delivery
What are the shipping charges?
How long does delivery approximately take?
How do you deliver the goods?
Others
What is cookies?
Shopping cart problems
What are the payment methods available?
General
Finding your way around eMarketplace
You’ve probably had a quick look around our home page. But here are some helpful hints to make navigation easier:
eMarketplace allows you to search for your ideal product(s) by keywords or via its powerful Advanced Search. The Search engine is located on the top left navigation. You may browse eMarketplace by product categories, located on the left navigation.
The banner at the top of the page has buttons to enable you to access your account information and shopping cart easily.
Our front page also provides links to what’s happening at eMarketplace, eMarketplace Specials, and any other current happenings.
Whether you’re an existing eMarketplace member, or discovering eMarketplace for the first time, we welcome you. Thanks for visiting eMarketplace Australia and thanks for doing business with us.
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How do I update my personal details?
Updating your personal details is as easy as ABC! Go through the following steps:
1. Sign in into eMarketplace with your existing username and password.
2. Click on 'My Account' button from one of the top buttons.
3. Make your necessary updates from My Account.
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Ordering
What is the shopping cart and how does it work?
The shopping cart holds products that you’ve ordered. You can continue adding or deleting products from the shopping cart until you go through the checkout.
Note: All images shown are for illustration purposes only, descriptions may not be accurate due to insufficient information from vendor. Actual products may differ. Please base your judgement on the product title.
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Do you take telephone and/or fax orders?
We take orders via eMarketplace online services only.
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Can I change my order?
You cannot cancel or modify an order online once the checkout process has been completed. If there is a mistake in your order, please notify us immediately and quote your Order number (for e.g., PN000083) so that we can rectify any errors prior to processing your order.
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Can I cancel my order?
If needed, you can cancel all or part of your order if you contact eMarketplace before your order has been despatched.
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What if the product(s) I want is not there?
Should you not be able to find the product that you are looking for on eMarketplace, drop us an e-mail and our team will see if your requested product/s are available. Once that is done you will be advised of the availability, cost and anticipated delivery time. If you would then like to order the product, just let us know.
You can contact eMarketplace by filling the Contact Us form.
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Can I track the order status of my order?
eMarketplace generates an email notificaton to all our customers on any order status updates.
You will receive an email notification each time your order status has been updated.
Alternatively, you may track the current status of your order(s) by going through the following steps:
1. Sign in to your account.
2. Click 'My Account' from the top bar.
3. Click 'View the orders I made'.
You would be able to see the current order status corresponding to each order you made.
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Do you keep stock?
Yes we do keep stock for some of the products and for products that we do not stock, we update the stock quantity with our distributors on a daily basis.
However, please note that some of the stock availability in eMarketplace store is dependent on our distributors' stock availability. Therefore, we cannot guarantee availability on all items and we encourage for customers to enquire with us before placing an order or before making a payment.
If the item(s) ordered is temporarily out of stock (from our distributors), we will contact you via email within 5 working days of receipt of your order to advise you of any revised delivery date, or to allow you to cancel or change your order.
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Can I order 'Out of Stock' items?
Yes you can. What you can do is to place an advance order and make your payment for these 'Out of Stock' items. The items will be delivered to you as soon as the stock arrives.
In the event if the manufacturers discontinue the items that you have ordered, we will inform you via email and you will be allowed to cancel or change your order accordingly. If you choose to cancel the order, we will fully-refund you.
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Do you accept international orders?
Sorry as our products are largely covered by Australian warranties only, we can only ship to Australian addresses.
Please contact eMarketplace team if you have further enquiries.
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Coupons Codes
What is a Coupon Code?
A Coupon Code is a code that eMarketplace's customers can use to redeem various types of promotions, like a percentage off your order, free Shipping and more.
From time to time, eMarketplace offers its customers with saving coupons which customers can make use of during their purchase with eMarketplace.
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How to use a Coupon Code in eMarketplace?
Redeeming coupons at eMarketplace is easy!
During the checkout process, on the same page that you indicate your Billing Address there will be a box to enter a Redeem Code. Enter the Redeem Code and the code will be validated and will be discounted off your total order amount!
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Return
I bought the wrong product! Can I return it?
Ordered product(s) that has been correctly delivered is not eligible for refund or exchange. As such, customers are advised to choose their product(s) carefully before confirming their purchase with us.
Returns can be accepted directly by eMarketplace within 7 days from the invoice date, at eMarketplace's discretion for credit.
Due to the costs involved with processing returns and cancellations, a minimum of $50 OR 20% restocking/cancellation fee (whichever is greater) will apply for any change of mind returns/cancellations.
For more information about our Returns policy, please refer to Returns Policy on Non Defective Goods.
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The goods delivered are faulty. What should I do?
You should contact eMarketplace to obtain a Return Authorisation number.
All products returned MUST be 100% complete and contain ALL original manufacturer boxes with the original UPC code and packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment.
For more information, please refer to eMarketplace Returns Policy.
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Shipping and Delivery
What are the shipping charges?
| Weight |
Standard
Shipping Rate |
Loyalty Shipping
Discounted Rate |
| 0kg to 3kg |
$13.95 |
$7.95 |
| 3kg to 5kg |
$16.95 |
$10.95 |
| 5kg to 10kg |
$20.95 |
$14.95 |
| 10kg to 15kg |
$25.95 |
$19.95 |
| 15kg to 20kg |
$35.95 |
$29.95 |
| 20kg and above |
$1.00 for
each additional kg |
$1.00 for
each additional kg |
For more information on the Loyalty Shipping Discounted rate, please click here.
There may be very rare instances where shipping charges may increase slightly due to incorrect data. Before proceeding with any order where the shipping charge has increased, eMarketplace will contact the customer to confirm acceptance.
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How long does delivery approximately take?
For delivery to major States, Territory cities and their surrounding areas, please allow 1-2 working days from date of clearance of payment. For delivery to more remote or rural areas, please allow a further 1-2 days.
If there is going to be a delay for any reason we will contact you by email or telephone.
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How do you deliver the goods?
We deliver the goods to our customers via courier delivery.
For information on the shipping costs, please refer to our Shipping Charges table or our Shipping Policy.
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Others
What is cookies?
To complete an order on eMarketplace we need to send a cookie to your browser. A cookie is a small file containing a piece of text which identifies your browser to our site.
It is quite common place for online shopping sites to send a cookie. The cookie, by itself, only tells us that a previous eMarketplace visitor has returned. It does not tell us who you are, or your email address or anything else personal. At eMarketplace we assure you that we will never use the cookie to obtain any private or personal information.
For information on privacy, please refer to eMarketplace Privacy Statement.
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Shopping cart problems
If you are experiencing problems with our shopping cart (such as adding products but the cart remains empty),
this may be due to:
- Your browser is not configured to accept cookies.
- You need to click refresh or reload on your browser to update your screen.
- The products you've selected are not available in the state where you want your order delivered.
- Javascript not enabled on your browser.
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What are the payment methods available?
We currently accept Visa, MasterCard, American Express, direct deposit and lay-by payment methods.
Please note that for direct deposit payment, we can only process your order upon clearance of payment into our bank account.
For more information about payment, please refer to Orders and Payments.
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